vamos FAQ

To verify your vamos account, we need a government-issued ID and proof of address. Accepted ID documents include your national ID card (KTP), passport, or driver's licence. For proof of address, you can submit a recent utility bill, bank statement, or official correspondence showing your name and current address.

Upload clear, colour photos or scans of both documents. Make sure your name, date of birth, and ID number are legible. We verify this information within one business day. If your documents are unclear or incomplete, we'll ask you to resubmit. Once verified, you can withdraw funds without further delays.

On the vamos login page, click "Forgot password?" and enter your email address or username. We'll send you a secure reset link via email. Open the link and create a new password. Your new password should be at least eight characters long and include a mix of letters, numbers, and symbols.

If you don't receive the email within a few minutes, check your spam folder or contact our support team. We can verify your identity and help you regain access. For security, never share your password with anyone, and always use a unique password that you don't use on other sites.

Before you place your first bet or join a live-dealer table, read our terms and conditions. This document outlines how our vamos platform operates, what you can and cannot do, and how disputes are handled. It also explains the rules for bonuses, promotional codes, and account closures.

We also recommend reading our privacy policy to understand how we collect and use your data. Familiarise yourself with the specific game rules for football betting, blackjack, roulette, or whichever games you plan to play. If you have questions about any rule, our support team is happy to clarify before you commit any funds.

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has a minimum and maximum deposit per transaction—these limits vary by partner and are displayed on your vamos deposit screen. Typically, minimum deposits start at a low threshold to encourage participation, and maximum deposits allow for larger account funding.

You can make multiple deposits in a single day or over time. There is no daily account preferences across all methods. If you're unsure about a specific method's range, check the deposit page or contact our support team. All deposits are processed instantly or within a few minutes, depending on your bank's processing time.

Promotion codes are entered during account registration or in your account settings under "Promotions" or "Bonus Codes." Look for a text field labelled "Enter promo code" and type the code exactly as provided. Make sure there are no extra spaces or typos. After entering the code, click "Apply" to activate the promotion.

Some promotions are automatic and don't require a code—these are shown on your vamos dashboard. Other offers may require a minimum deposit or play-through condition. If a code isn't working, double-check that it hasn't expired and that you meet any eligibility requirements. Our support team can help if a valid code isn't accepting.

If your deposit or withdrawal doesn't go through, check your vamos account transaction history first. Sometimes a transaction appears failed on your end but clears on ours—refresh your page to confirm. If it's genuinely stuck, note the transaction ID and timestamp, then contact our support team with these details.

For deposits, your bank may have declined the payment due to insufficient funds, card limits, or security checks. Try again from a different device or payment method. For withdrawals during high-traffic periods like Liga 1 matches or Idul Fitri, processing may take longer than usual. We prioritise verified accounts, so ensure your KYC is complete. Our team can investigate failed withdrawals and reprocess them if needed.

Our vamos sportsbook covers match winner (home / draw / away), total goals (over / under), both teams to score, Asian handicap, and first/last goalscorer. We also offer live-in-play betting during matches, so you can adjust your position as the game unfolds. Markets vary by competition—Liga 1, Piala AFF, Champions League, and Premier League all have full coverage.

Each market has its own rules. For example, match winner settles based on the final whistle score; total goals includes goals in extra time but not penalties; Asian handicap uses goal handicaps to even the odds. Read the rules for each market before placing a bet. Our support team can explain any market in detail if you're unsure.

Live-dealer tables on vamos feature real croupiers and real cards streamed from professional studios. You see the table via video, place bets using your mouse or touch screen, and the croupier deals in real time. Games include blackjack, roulette, baccarat, and Dragon Tiger. Each table has its own betting limits and rules posted on screen.

Join a table, place your bets before the time runs out, and wait for the outcome. Winnings are credited instantly to your vamos account. If your internet drops, you can rejoin the same table or a similar one. For best performance, use a stable connection—we support low-data streaming on 3G and 4G networks across Indonesia, including in Surabaya, Jakarta, and Medan.

Our vamos slots library includes popular titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own theme, paylines, and bonus features. You can adjust your bet size and coin value before spinning. Some games offer free-spin bonuses or jackpot features—check the game's pay table to see what's available.

Slots on vamos are certified and use random number generation to ensure fair results. You can play on desktop or mobile, and your balance updates instantly after each spin. Try the demo mode first to learn how a game works before betting real funds.

To request deletion of your personal data, contact our support team via email or in-app chat with a clear statement that you want your data deleted. Include your full name, account username, and registered email. We will verify your identity and process your request within the timeframe set by applicable data-protection law.

Note that we may retain certain information for legal compliance, anti-fraud, or settlement purposes. Once your account is closed and deletion is confirmed, you cannot reopen that account or recover your transaction history. We'll send you confirmation when the deletion is complete.

Our vamos support team responds to most queries during business hours. Response times vary depending on query volume and complexity. Simple questions about deposits or account access are usually answered within a few hours. More involved requests, such as transaction disputes or data deletions, may take one to two business days.

For urgent issues, use our in-app chat or email with "URGENT" in the subject line. During peak periods—such as major Liga 1 matches or the Piala Indonesia—response times may be longer. We aim to resolve all queries comprehensively rather than quickly, so we may ask follow-up questions to ensure we help you fully.