vamos Platform Privacy Notice

This page describes what we collect when you use vamos and how we keep that data protected. We take your privacy seriously and operate our vamos platform with transparency about the information we gather, how we process it, and who may access it. Your personal data — from email and payment details to gameplay activity — is stored securely and used only for purposes we explicitly outline here.

We collect data during account registration, deposit and withdrawal transactions, live-dealer table sessions, sportsbook selections, and customer support interactions. Our vamos platform also processes technical information such as your device type, IP address, and browser activity to ensure service quality and detect fraud. We do not sell your personal information to third parties, though we may share limited data with payment processors, fraud-prevention services, and other trusted partners essential to operating vamos.

Our approach respects your autonomy. You have the right to access, correct, or request deletion of your personal data held by vamos, subject to legal and operational constraints. This notice applies to all users of our vamos platform, regardless of location, though your rights and our obligations may vary depending on your jurisdiction's data-protection regulations.

What Data We Collect on vamos

When you register an account on vamos, we collect your full name, email address, date of birth, and phone number. During identity verification (required before your first withdrawal), we request a copy of your national ID, passport, or driver's licence. This Know Your Customer process protects both you and our platform from fraud and money-laundering risk.

We collect payment information when you deposit or withdraw funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet. We do not store your full card numbers or banking credentials — those are handled securely by our payment processors. However, we do retain transaction records (date, amount, payment method, status) for up to seven years to comply with financial regulations and support dispute resolution.

Gameplay and session data: We log your activity on vamos, including selections placed, live-dealer tables joined, slot games played, and session duration. This helps us troubleshoot technical issues, detect cheating, and personalise your experience.

Technical and Device Information We Track on vamos

Our vamos platform automatically collects technical data: your IP address, device type (mobile, desktop, tablet), operating system, browser version, and approximate geographic location (derived from IP). We use this information to optimise our live-dealer streaming quality, ensure the vamos mobile app loads smoothly, and identify unusual login patterns that may indicate account compromise.

We also use cookies and similar tracking technologies on vamos. These small files store your login session, language preference, and browsing history within our platform. Cookies allow you to remain logged into vamos without re-entering credentials each time and help us understand which features (live blackjack, roulette, Liga 1 sportsbook selections, Piala AFF markets) are most popular among our users.

How We Use and Share Your Data on vamos

We use the personal information collected on vamos for several essential purposes: processing your deposits and withdrawals, verifying your identity, detecting fraud and cheating, responding to your support requests, and complying with legal obligations. We also use your data to send you transactional emails (deposit confirmations, withdrawal status, account alerts) and, if you consent, promotional emails about new features or tournaments on vamos.

We do not sell your data. However, we share limited information with trusted third parties who help us operate vamos: payment processors (to process DANA, e-wallet, mobile banking, local payment transactions), fraud-detection services, cloud-hosting providers, and legal advisors. These partners are contractually bound to use your data only as necessary to support vamos and to maintain confidentiality.

Your Rights and Data Access on vamos

You have the right to request a copy of all personal data we hold about you on vamos. You can also request correction of inaccurate information, deletion of your data (subject to legal retention requirements), or restriction of how we use it. To exercise these rights, contact our support team via email or in-app chat with your account email and a description of your request. We aim to respond within 30 days.

Data Storage and International Transfer on vamos

Our servers may sit outside your jurisdiction, which means your personal data could be stored in countries with different privacy laws. By using vamos, you consent to this international transfer. We maintain standard security practices to protect your data regardless of storage location.

Our vamos Policy on Account Deletion and Data Retention

If you request account closure on vamos, we deactivate your account and anonymise your gameplay records within 30 days. However, we retain certain data longer for legal, tax, and dispute-resolution purposes — specifically, transaction records and Know Your Customer documents are kept for up to seven years. This is standard practice in financial services and helps us respond to chargebacks, fraud investigations, and regulatory audits.

We also retain limited technical logs (IP addresses, device IDs, session timestamps) for up to 12 months to detect patterns of abuse or cheating across vamos. Once this retention period expires, we delete or fully anonymise the data so it cannot be linked back to you.

Security Practices and Contact on vamos

We protect your data on vamos using encryption (TLS/SSL for data in transit, AES-256 for data at rest), access controls, regular security audits, and employee training. No system is perfectly secure, but we undertake reasonable measures to prevent unauthorised access. If we discover a data breach affecting vamos users, we notify affected individuals and relevant authorities as required by law.

We encrypt all communication between your device and our vamos servers.
We use multi-factor authentication to protect sensitive account operations.
We limit employee access to personal data based on job necessity.
We conduct annual penetration testing and vulnerability assessments across vamos.

For privacy questions or to exercise your data rights on vamos, contact us through our in-app support portal, email, or the contact details listed in our account settings. Our support team responds within one business day and can escalate complex requests to our data-protection officer if needed.

This privacy notice may be updated periodically to reflect changes in our vamos platform, regulations, or operational practice. We notify users of material changes and request acknowledgment before the updated notice takes effect. Your continued use of vamos following an update constitutes acceptance of the revised privacy notice.